How to Claim:
1. Complete the online registration form.
2. Print off the returns form, add your details, then send in your bottle(s) with original purchase receipt to Nûby UK, 13 Burford Way, Boldon Colliery, Tyne & Wear, NE35 9PZ.
3. Once your dummies have been received and verified we will process your claim (including £2.32 towards your postage and packaging). Please allow 2-3 weeks to receive your refund/replacement products.
Terms & Conditions
1. Guarantee Summary: Offer valid for persons over 18 residing in mainland UK. Nuby UK LLP is the sponsor of this guarantee. If your baby has not accepted the dummies, within a 14 day period from one original purchase, we will EITHER refund your money back OR replace the cost of the dummies with teethers of the same value. Plus reimburse your postage and packaging costs to the value of £2.32. Offer valid in relation to guarantee packs purchased from participating retailers. Offer NOT valid on Snoozies and Soother, Soothe N Teethe, Sleep soothers, Chic Orthodontic Soothers or soother saver where the dummy is provided as a free sample. Purchase and proof of purchase necessary. Can only be redeemed via post as unwanted dummies will need to be returned and received by Nuby™ within 21 days of purchase.
2. How to claim: If you are not satisfied with your Nuby™ dummies complete the online submission form. Select if you want to claim your money back OR to receive replacement teethers to the same value. Write a 20 word statement explaining why you are returning the dummies. Download print off and complete the Nuby™ dummies Returns form to send in with your unwanted dummies. Send the original itemized, store identified , dated cash register receipt or in relation to online purchases a print out of your receipt with the purchase price and product circled (“the receipt”) and the completed Nuby™ dummies returns form along with the clean unwanted dummies to the address below. The returns form may be obtained directly from nuby-uk.com/usg (the “website”) and you must include as indicated on the form your name, post code and completed 20 word statement. Claims must be made and unwanted dummies received by Nuby ™ within 21 days of purchase. Send completed form and unwanted dummies to : dummies Baby Acceptance Guarantee, 13 Burford Way, Boldon Colliery, Tyne And Wear, NE35 9PZ by Royal Mail first or second class post. Keep copies of materials submitted because they become property of Nuby™ and will not be returned. Nuby™ reserves the right to substantiate submissions and request additional identification and/or documentation.
4. Getting your cash: Once the printed Returns form, including 20 word statement, receipt and unwanted dummies have been received and processed, an amount equivalent to the purchase price as indicated on your receipt will be refunded. (Plus £2.32 towards your postage and packaging). If sent by other more costly means Nuby™ reserves the right cover only £2.32 in postage and packaging. Refund will include any VAT. If the receipts is illegible or does not have the product purchase clearly circled then a refund will not be issued. Postal orders/paypal payments will be received within 2-3 weeks from the date of receipt of a valid claim. Where dummies have been bought on promotion, refunds will be equivalent to the promotional price. If the dummies show excessive usage, wear and tear, then refunds will NOT be issued. No cash or cheques will be issued.
5. Getting your Replacement Teethers: Once the printed Returns form, receipt and unwanted dummies have been received and processed, pre-selected Nuby™ teethers, to the value of your dummies purchase plus £2.32 towards your postage and packing will be sent to you free of charge (at standard retail price). For example if you bought a dummy twin pack for £4.49 + £2.32 postage, you would receive pre-selected teethers worth £6.81. The replacement teethers are for babies 3month plus. If your baby is over this age, please notify us on the claims form. If sent by other more costly means Nuby™ reserves the right cover only £2.32 in postage and packaging, replacement teethers will be mailed within 2-3 weeks from the date of receipt of a valid claim. Where dummies have been bought on promotion, replacement teethers will be equivalent to the promotional price. If the dummies show excessive usage, wear and tear, then replacement teethers will NOT be issued.
6. Limits: By participating in this promotion you are confirming Nuby™ that you are over 18 years of age. Offer not valid in conjunction with any other offer, unless otherwise advised. LIMITED TO ONE REFUND SUBMISSION FOR A SINGLE NUBY UK LLP PURCHASE PER HOUSEHOLD ADDRESS. Duplicate or photocopied receipts and returns forms will not be honoured or acknowledged. Fraudulent submissions and/or use of multiple addresses to obtain refunds could result in prosecution. Rights under this guarantee cannot be assigned or transferred and the guarantee is void where restricted or prohibited by law. Only actual purchasers of the product may participate in the guarantee. The guarantee Is not open to groups, clubs or organizations, employees of Nuby™ its respective parents, subsidiaries, divisions,affiliates,supplier distributors, agencies, or the fulfillment company or their respective suppliers and/or distributors and their respective employees.
7. Rejected submissions: Submissions from PO boxes, commercial addresses, containing invalid, undeliverable or non- UK mailing addresses, incomplete or illegible or any submissions deemed invalid, based on these Terms and Conditions will be rejected and will not be honoured, acknowledged or returned, Nuby™ is not responsible for lost, late, mutilated, misdirected or non -delivered mail. Claims received with insufficient postage will have the postage deficit deducted from their refund. If your claim is rejected you will, be notified in 2-3 weeks of receipt of claim.
8. To the fullest extent permissible at law the participant agrees to release and hold harmless the employees of Nuby UK LLP, their affiliates, subsidiaries, advertising/promotion , agencies
And distributors (collectively, the promotional entities), from any claims, liability of any kind related to participants in the guarantee
9. Governing Law: These terms and any disputes arising out of them will be governed by and construed in accordance with their terms and construed in accordance with laws of England and Wales.
10. Miscellaneous: The invalidity or unenforceability of another provision of these terms and conditions will not affect the validity of any other provision. In the event that any provision of the terms and conditions is determined to be invalid, the other provisions will remain in effect and will be construed in accordance with their terms as if the invalid provision were not contained herein. Sponsor 13 Burford Way, Boldon Colliery, Tyne And Wear, NE35 9PZ.
BY PARTICIPATING IN THE NUBY UK LLP NATURAL TOUCH BOTTLES GUARANTEE PROMOTION (THE “GUARANTEE”), PARTICIPANT AGREES TO BE BOUND BY THESE TERMS.