Nûby UK LLP delivers to UK and Ireland only. If you have further questions regarding Nûby UK LLP's ability to deliver to your address, please call our customer care line on freephone 0800 334 5844 or for overseas you can call +44 191 5190487.
Orders received are processed between Monday and Friday. Deliveries will be made by DPD and costs are a flat rate.
£4.50 to the UK Mainland excluding Scottish Highlands Recorded Delivery via DPD within 5 business days for orders under £25.
£7.50 to Northern Ireland and ROI via DPD Recorded Delivery.
£10.00 to Scottish Highlands
£12.00 to Channel Islands and Scottish Islands
Click & Collect
Free shipping does not apply for orders placed outside of mainland UK excluding Scottish Highlands. Free shipping offer is valid for internet orders over £25 and is applied automatically at checkout.
Any orders placed after 9am on a Friday will be processed the following Monday, unless it's a Bank Holiday and therefore will be processed on the Tuesday.
We will endeavor to process orders the day after receipt of your order (Mon-Thur), however at busy/promotional periods orders will take up to 2 working days to be processed before being handed to DPD for delivery. Please wait 10 days from the date your order was placed before contacting our Customer Service department.
If you have any query in reference to your order, please call the customer careline on free phone 0800 334 5844 or for overseas you can call us on +44 191 5190487 Monday - Thursday 9:30am-5:30pm & Friday 9:30am-3:30pm.
Refunds & Returns
All goods sold and fulfilled on www.nuby-uk.com must be returned unopened, unused and in re-sellable condition within 30 days of receipt, along with proof of purchase.
Nûby UK LLP does not accept returns of individual pieces, originally part of a kit, pack or set.
All electrical goods must be returned unused or in re-sellable condition with all electrical accessories including but not exclusive to power leads and converters.
For hygienic purposes Nûby UK LLP does not accept returns of replacement spouts, covers, teats and breast pump valves unless faulty at purchase .
Before you return please contact Nûby UK LLP Customer Care at firstname.lastname@example.org - you will need to download both the Freepost Label and Returns form in order to return your item, by clicking the links below:
Please return your purchased item(s) to the address below:
Nûby UK LLP
13 Burford Way
Tyne & Wear
We hope you are happy with your purchases however we are here to help if you need any assistance with our products. Email email@example.com for any issues and we will endeavour to respond within 48 hours during working hours. We also will aim to resolve your enquiry via help & assistance, replacement or refund within 7 working days.