Nuby Delivery & Returns
We offer FREE Delivery on all orders over £30 to UK Mainland, this will be applied automatically at checkout. If you have further questions regarding Nuby's ability to deliver to your address, please email our Customer Care department at firstname.lastname@example.org.
Orders received are processed between Monday and Friday. Deliveries will be made by DPD and costs are at a flat rate. Please allow 4 to 6 working days for delivery.
Orders of £30 and over – FREE (UK Mainland)
UK Mainland (Excluding Scottish Highlands) - £5.50
Northern Ireland - £8.25
Scottish Highlands - £11.50
Scottish Islands - £13.50
The Channel Islands, Isle of Wight & Isle of Man - £11.50
DPD will make a maximum of two attempts to deliver to your delivery address. If not successful, your order will be returned to us and you may incur further delivery costs to resend.
Please include correct email and mobile telephone information with your order so that you can receive updates from DPD which also gives you delivery options incase you are not able to receive the parcel that day.
Please note, we no longer deliver to the Republic of Ireland.
Any orders placed after 9 am on a Friday will be processed the following Monday. Orders placed on a Bank Holiday will be processed on the next working day.
We endeavour to process orders the day after receipt of your order (Mon-Thur), however at busy/promotional periods orders will take 4-6 working days to be processed before being handed to DPD for delivery. Please allow 10 days from the date your order was placed before contacting our Customer Service department.
If you have any queries in reference to your order, please contact Customer Care at email@example.com.
Refunds & Returns
For all return queries, please speak to our customer service team for assistance first, we’re happy to help! Our email address is firstname.lastname@example.org or if you prefer you can use our website contact form.
Goods purchased from www.nuby-uk.com can be returned within 30 days of receipt in new, unused, or unworn condition. Proof of purchase is required in the form of a web order number.
If there is a problem with your goods, we request the product to be returned to us to investigate the issue. Please include a completed returns form with the goods being returned. Proof of purchase is required, and goods must be within the warranty period for returns to be processed.
All returns should be sent to the following address:
Nuby UK LLP
13 Burford Way
Boldon Business Park
Tyne & Wear
We recommend that goods are returned well packaged and protected to ensure no damage in transit. Goods are posted at your own risk; we advise using a tracked postage service to ensure delivery. If you choose to cancel your order within the 30-day period and the goods are in unused condition, a refund or replacement will be processed once they are returned. If goods are returned due to fault, they will be investigated by the quality control team to diagnose the issue. Once the issue is diagnosed and proof of purchase is shown, a refund or replacement will be processed.
In the case of a clear fault with priority goods, where proof of purchase is provided, we can send a replacement before the faulty goods have been returned to us. Please contact the customer service team with proof of purchase and images or a video of the fault. Once a clear fault is diagnosed, we will ask you to post the product back to us and provide proof of postage. Following receipt of proof of postage, we will send out a replacement within 1 business day. Categories considered a priority for this service are:
· Breast Pumps
· Formula Preparation
Goods should be returned in a clean condition for hygiene purposes and to allow a complete inspection. We reserve the right to reject goods returned in unsatisfactory condition. In the event a product is deemed not faulty or considered unhygienic to inspect, we may request that you pay the cost of returning goods back to you.
Products purchased from other retailers should be returned to the place of purchase. Proof of purchase will be required for the retailer to process your replacement or refund.
Your statutory rights will not be affected.
We hope you are happy with your purchases; however, we are here to help if you need any assistance with our products. Email email@example.com regarding any issues and we will endeavour to respond within 48 hours, during working hours. We also will aim to resolve your enquiry via help & assistance, replacement or refund within 7 working days.