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We offer FREE Delivery on all orders over £25 to UK Mainland, this will be applied automatically at checkout. If you have further questions regarding Nuby's ability to deliver to your address, please email our Customer Care department at enquiries@nuby-uk.com.

Orders received are processed between Monday and Friday. Deliveries will be made by DPD and costs are at a flat rate. Please allow 4 to 6 working days for delivery.

 

Delivery Costs 

Orders of £25 and over – FREE (UK Mainland) 

UK Mainland (Excluding Scottish Highlands) - £4.50 

Northern Ireland and the Republic of Ireland - £7.25 

Scottish Highlands - £10.50

Scottish Islands - £12.50

The Channel Islands, Isle of Wight & Isle of Man - £10.50


DPD will make a maximum of two attempts to deliver to your delivery address. If not successful, your order will be returned to us and you may incur further delivery costs to resend. 

Please include correct email and mobile telephone information with your order so that you can recieve updates from DPD which also gives you delivery options incase you are not able to recieve the parcel that day.

 

Order Process

Any orders placed after 9am on a Friday will be processed the following Monday. Orders placed on a Bank Holiday will be processed on the next working day.  

We endeavour to process orders the day after receipt of your order (Mon-Thur), however at busy/promotional periods orders will take 4-6 working days to be processed before being handed to DPD for delivery. Please allow 10 days from the date your order was placed before contacting our Customer Service department.

If you have any queries in reference to your order, please contact Customer Care at enquiries@nuby-uk.com. 



Refunds & Returns

All goods sold and fulfilled on www.nuby-uk.com must be returned unopened and unused within 30 days of receipt, along with proof of purchase and completed returns form (Download Returns Form). 

Nuby UK LLP does not accept returns of individual pieces, originally part of a kit, pack or set. 

All electrical goods must be returned unused or in re-sellable condition with all electrical accessories including but not exclusive to power leads and converters. 

For hygienic purposes Nuby UK LLP does not accept returns of replacement spouts, covers, teats and breast pump valves unless faulty at the time of purchase. 

Before returning your item(s) please contact Nuby UK LLP Customer Care at enquiries@nuby-uk.com - you will need to download both the Freepost Label and Returns form in order to return your item, by clicking the links below: 

 

Download Freepost Label

Download Returns Form  (Please ensure all fields are filled out)

 

Please return your purchased item(s) to the address below:

 

Customer Care

Nuby UK LLP 

13 Burford Way 

Boldon Colliery 

Tyne & Wear 

NE35 9PZ 

 

Complaints

We hope you are happy with your purchases; however, we are here to help if you need any assistance with our products. Email enquiries@nuby-uk.com regarding any issues and we will endeavour to respond within 48 hours, during working hours.  We also will aim to resolve your enquiry via help & assistance, replacement or refund within 7 working days.

 

 

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