Free UK Mainland Delivery Over £25
Build a Bundle & Save 30% Off
Review Us

Delivery & Returns

Nûby UK LLP delivers to UK and Ireland only. If you have further questions regarding Nûby UK LLP's ability to deliver to your address, please call our customer careline on freephone 0800 334 5844 or for overseas you can call +44 191 5190487.

Orders received are processed between Monday and Friday. Deliveries will be made by DPD and costs are a flat rate.

 

Delivery Costs

£4.50 to the UK Mainland excluding Scottish Highlands Recorded Delivery via DPD within 5 business days for orders under £25. During busy periods this can extend to 7-10 working days

£7.50 to Northern Ireland and ROI via DPD Recorded Delivery.

£10.00 to Scottish Highlands

£12.00 to Channel Islands and Scottish Islands

 

Free Shipping

Free shipping does not apply for orders placed outside of mainland UK excluding Scottish Highlands. Free shipping offer is valid for internet orders over £25 and is applied automatically at checkout.

 

Order Process

Any orders placed after 9am on a Friday will be processed the following Monday, unless it's a Bank Holiday and therefore will be processed on the Tuesday.

We will endeavor to process orders the day after receipt of your order (Mon-Thur), however at busy/promotional periods orders will take up to 2 working days to be processed before being handed to DPD for delivery.

If you have any query in reference to your order, please call the customer careline on free phone 0800 334 5844 or for overseas you can call us on +44 191 5190487  Monday - Thursday 9:30am-5:30pm & Friday 9:30am-3:30pm.

 

Refunds & Returns

All goods sold and fulfilled on www.nuby-uk.com must be returned unopened, unused and in re-sellable condition within 30 days of receipt, along with proof of purchase.

Nûby UK LLP does not accept returns of individual pieces, originally part of a kit, pack or set.

All electrical goods must be returned unused or in re-sellable condition with all electrical accessories including but not exclusive to power leads and converters.

For hygienic purposes Nûby UK LLP does not accept returns of replacement spouts, covers, teats and breast pump valves unless faulty at purchase .

Before you return please contact Nûby UK LLP. Customer Care at  enquiries@nuby-uk.com

Please return your purchased item(s) to the address below:


Customer Care 

Nûby UK LLP

13 Burford Way

Boldon Colliery

Tyne & Wear

NE35 9PZ

 

Complaints

We hope you are happy with your purchases however we are here to help if you need any assistance with our products. Email enquiries@nuby-uk.com for any issues and we will endeavour to respond within 48 hours during working hours.  We also will aim to resolve your enquiry via help & assistance, replacement or refund within 7 working days.

Top