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Nuby Delivery & Returns

We offer FREE Delivery on all orders over £30 to UK Mainland, this will be applied automatically at checkout. If you have further questions regarding Nuby's ability to deliver to your address, please email our Customer Care department at enquiries@nuby-uk.com.

Orders are processed between Monday and Friday. Deliveries will be made by EVRi, and costs are at a flat rate. Please allow 3 to 7 working days for delivery.

Delivery Costs 

Orders of £30 and over – FREE (UK Mainland) 

UK Mainland (Excluding Scottish Highlands) - £5.50 

Scottish Highlands - £11.50

Scottish Islands - £13.50

Isle of Wight & Isle of Man - £11.50

Northern Ireland - £8.95

 

Please include correct email and mobile telephone information with your order so that you can receive updates from EVRi, which also gives you delivery options if you cannot receive the parcel that day.

 

Order Process

We endeavour to process orders the day after receipt of your order (Mon-Thu), however at busy/promotional periods, order processing may take 2 to 4 working days.

Any orders placed after 9 am on a Friday will be processed the following Monday. Orders placed on a Bank Holiday will be processed on the next working day.  

Please allow 8 days from the date you placed your order before contacting our Customer Service department.

If you have any queries about your order, please contact our Customer Care Team on 0800 334 5844 or email us at enquiries@nuby-uk.com


Refunds & Returns

For all return queries, please speak to our customer service team for assistance first, we’re happy to help! Our email address is enquiries@nuby-uk.com or if you prefer you can use our website contact form. 


Goods purchased from 
www.nuby-uk.com can be returned within 30 days of receipt in new, unused, or unworn condition. Proof of purchase is required in the form of a web order number.

If there is a problem with your goods, we request the product to be returned to us to investigate the issue. Please include a completed returns form with the goods being returned. Proof of purchase is required, and goods must be within the warranty period for returns to be processed. 

Download Returns Form

All returns should be sent to the following address:

Nuby UK LLP

13 Burford Way

Boldon Business Park

Tyne & Wear

NE35 9PZ

 

We recommend that goods are returned well packaged and protected to ensure no damage in transit. Goods are posted at your own risk; we advise using a tracked postage service to ensure delivery. If you choose to cancel your order within the 30-day period and the goods are in unused condition, a refund or replacement will be processed once they are returned. If goods are returned due to fault, they will be investigated by the quality control team to diagnose the issue. Once the issue is diagnosed and proof of purchase is shown, a refund or replacement will be processed.

In the case of a clear fault with priority goods, please contact the customer service team with proof of purchase and images or a video of the fault. Once a clear fault is diagnosed, we will ask you to post the product back to us and provide proof of postage. Following receipt of proof of postage, we will send out a replacement. Categories considered a priority for this service are:

·       Sterilisers

·       Breast Pumps

·       Formula Preparation

Goods should be returned in a clean condition for hygiene purposes and to allow a complete inspection. We reserve the right to reject goods returned in unsatisfactory condition. In the event a product is deemed not faulty or considered unhygienic to inspect, we may request that you pay the cost of returning goods back to you.

Products purchased from other retailers should be returned to the place of purchase. Proof of purchase will be required for the retailer to process your replacement or refund.

Your statutory rights will not be affected.

Complaints

We hope you are happy with your purchases; however, we are here to help if you need any assistance with our products. Email enquiries@nuby-uk.com regarding any issues, and we will endeavour to respond within 48 hours, during working hours.  We also will aim to resolve your enquiry via help & assistance, replacement or refund within 7 working days.

 

 

 

 

 

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