Nuby UK is open and will be processing all of your orders as normal
Free UK Mainland Delivery Over £25
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Nûby UK LLP delivers to UK and Ireland only. If you have further questions regarding Nûby UK LLP's ability to deliver to your address, please call our customer care line on freephone 0800 334 5844 or for overseas you can call +44 191 5190487.

Orders received are processed between Monday and Friday. Deliveries will be made by DPD and costs are a flat rate.


Delivery Costs

Recorded Delivery via DPD within 5 business days for ALL orders.

£4.50 to UK Mainland (excluding Scottish Highlands) or Free UK Mainland Delivery for orders over £25 or orders including three or more full-priced items. 

£7.50 to Northern Ireland and ROI.

£10.00 to Scottish Highlands

£12.00 to Channel Islands and Scottish Islands


Free Shipping

Free shipping does not apply for orders placed outside of UK Mainland. Free shipping offer is valid for all UK Mainland orders (excluding Scottish Highlands) and is applied automatically at checkout.


Order Process

Any orders placed after 9am on a Friday will be processed the following Monday, unless it's a Bank Holiday and therefore will be processed on the Tuesday.

We will endeavor to process orders the day after receipt of your order (Mon-Thur), however at busy/promotional periods orders will take up to 2 working days to be processed before being handed to DPD for delivery. Please wait 10 days from the date your order was placed before contacting our Customer Service department.

If you have any query in reference to your order, please call the customer careline on free phone 0800 334 5844 or for overseas you can call us on +44 191 5190487  Monday - Thursday 9:30am-5:30pm & Friday 9:30am-3:30pm.


Refunds & Returns

All goods sold and fulfilled on must be returned unopened, unused and in re-sellable condition within 30 days of receipt, along with proof of purchase.

Nûby UK LLP does not accept returns of individual pieces, originally part of a kit, pack or set.

All electrical goods must be returned unused or in re-sellable condition with all electrical accessories including but not exclusive to power leads and converters.

For hygienic purposes Nûby UK LLP does not accept returns of replacement spouts, covers, teats and breast pump valves unless faulty at purchase .

Before you return please contact Nûby UK LLP Customer Care at - you will need to download both the Freepost Label and Returns form in order to return your item, by clicking the links below: 

Download Freepost Label

Download Returns Form

Please return your purchased item(s) to the address below:

Customer Care


13 Burford Way

Boldon Colliery

Tyne & Wear

NE35 9PZ



We hope you are happy with your purchases however we are here to help if you need any assistance with our products. Email for any issues and we will endeavour to respond within 48 hours during working hours.  We also will aim to resolve your enquiry via help & assistance, replacement or refund within 7 working days.